Refund policy

We strive for absolute customer satisfaction, and will refund your purchase price if your item is lost in shipping, returned to us by the carrier, or arrives damaged in accordance with the following terms:

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will also be responsible for any return shipping costs (see shipping section below).

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Damaged Items 
If you receive a damaged item there are a handful of reasons why it might have happened. It could be a manufacturer’s error, fulfillment error, or damaged during shipping. Our quality control tries their best to catch every error, however, as with everything, we might accidentally let through an item that has defects. If you receive a damaged or defected item, we always take full responsibility and provide a free replacement. Please provide photos of the unsatisfactory product, the packaging it arrived in, and the packing slip (if included).

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@topleftindustries.com.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at r42o-admin@route42outfitters.com to arrange returning your item.

Shipping
To return your product, please send us an email at r42o-admin@route42outfitters.com to arrange returning your item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. (This does not apply to replacement of damaged items. Please contact us at r42o-admin@route42outfitters.com for a return shipping label.)

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.